Refund and return policy

Refund and Return Policy

Last updated: 8/2/2026

Thank you for shopping at Cigars! We want you to be completely satisfied with your premium cigar purchase. This policy outlines our procedures for returns and refunds while ensuring compliance with tobacco product regulations.

1. Important Notice for Tobacco Products

Please Note: Due to health regulations and the nature of tobacco products, returns are subject to strict limitations. We cannot accept returns of opened, used, or damaged cigar products for health and safety reasons.

2. Eligible Returns

What Can Be Returned:

• Unopened cigar boxes with intact cellophane wrapping
• Undamaged humidors and accessories
• Cigar cutters, lighters, and other tools (unused)
• Items damaged during shipping (with photo evidence)
• Wrong items shipped due to our error

What Cannot Be Returned:

• Opened cigar boxes or individual cigars
• Cigars removed from original packaging
• Used or damaged accessories
• Custom or personalized items
• Gift cards or promotional items
• Items returned after 30 days

3. Return Time Frame

You have 30 calendar days from the date you received your order to initiate a return. Returns must be requested within this timeframe to be eligible for processing.

4. Return Process

Step 1: Contact Us

Before returning any item, please contact our customer service team at:

Email: cigarherf1@gmail.com Include your order number and reason for return.

Step 2: Return Authorization

We will provide you with a Return Authorization (RA) number and return shipping instructions. Returns without an RA number cannot be processed.

Step 3: Package Your Return

Pack items securely in original packaging when possible. Include:

• RA number clearly marked on the package
• Copy of original invoice or receipt
• Reason for return

5. Refund Information

Processing Time

Once we receive your return, we will inspect the items within 3-5 business days. You will receive an email confirmation when your return is received and another when the refund is processed.

Refund Method

Refunds will be issued to the original payment method:

• Credit cards: 3-7 business days
• Debit cards: 5-10 business days
• PayPal: 1-3 business days
• Bank transfers: 5-10 business days

Refund Deductions

The following may be deducted from your refund:

• Original shipping costs (non-refundable)
• Return shipping costs (unless we made an error)
• Restocking fee of 15% for opened accessories
• Any applicable taxes or duties

6. Exchanges

Due to the nature of tobacco products and inventory management, we do not offer direct exchanges. If you need a different item, please:

• Return the original item following our return process
• Place a new order for the desired item
• Contact us to coordinate timing if needed

7. Damaged or Defective Items

If you receive damaged or defective items:

• Contact us immediately (within 48 hours of delivery)
• Provide photos of the damage
• Keep all original packaging
• We will arrange for replacement or full refund

8. Storage and Shipping Considerations

Cigars are sensitive products that require proper storage. We are not responsible for cigars that become damaged due to:

• Improper storage after delivery
• Extended exposure to extreme temperatures
• Humidity-related issues after receipt
• Delays in delivery beyond our control

9. Age Verification Requirements

All returns must comply with age verification requirements. The original purchaser (21+ years old) must initiate any return request.

10. Contact Information

For questions about returns or to initiate a return:

Email: cigarherf1@gmail.com
Hours: Monday-Friday, 9 AM - 6 PM EST
Address: Cigar Herf LLC Returns Department
21440 Melrose Ave STE 500, Southfield, MI, 48075

We appreciate your business and will work with you to resolve any issues. Please read this policy carefully before making a purchase, as it constitutes part of your purchase agreement with us.